Help and Support Channels
A 60–minutes Ticket Answer Guarantee
Our tech support staff is present round–the–clock to attend to all of your current support demands. Every single ticket you post to us will be answered within up to 60 mins. If your situation requires help from one of our administrators, we’ll address the ticket to the technician on duty and will let you know that the issue is under control.
Expert Customer Assist Service
Our tech help and support staff will be on duty for you 24x7x365 to to take care of all assistance request tickets that you submit. We offer client help and support for all software programs that are pre–configured on your hosting server. These include our in–house produced Site Control Panel, the selected OS plus the server administration panel (based on the VPS type).
An Educational Help Zone
In the Site Control Panel that will come as a gift with your virtual server, you’ll find an informational Help zone, that includes all you should be aware of when taking care of your web–sites and programs. We have included a range of how–to articles and video guides that illustrate the standard website administration tasks in an easy to read fashion.