Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a 60 min response guarantee for every trouble ticket or e–mail that you send to our customer service team. We will quickly answer all the standard inquiries and forward the case to our sysadmins in case any additional assistance is required. If you order our Managed Servers package, we’ll perform any of the included server management tasks at a time that has been agreed upon beforehand.
A Premium Help Desk Support Service
- We will be at your disposal twenty–four–seven to reply to any inquiries that you may have related to our Site Control Panel or any of the applications that we have preinstalled on your behalf on the dedicated hosting server. In case you also need assistance with server administration procedures, take a glance at our Managed Servers package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures.
A User–Friendly Help Area
Our Site Control Panel has been pre–installed for every dedicated web hosting plan. Among its features is a rather useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most help articles in addition video versions which demonstrate all the actions that you can perform in a highly illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Site Control Panel.