The support that you will get from your shared website hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got a technical problem with an existing account. Timely and correct info about a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from a real website hosting supplier not from some reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them directly, it's quite possible that you will wait for a couple of days in order to get a reply to any kind of question, thus your web sites may remain offline for quite a while. Alternatively, a company that provides numerous means of communication and has a tech support crew available at any time can assist you right away and help you limit or totally avoid any downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for our shared website hosting packages are twenty-four-seven, so you can forget about waiting for a couple of days to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail message. If you already have an account, you're able to open a support ticket on top of the other three ways of contact. You can select the most appropriate way to contact us depending on where you are or what kind of equipment you use. We're able to help you for more or less any hosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the max reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

You are able to try out our support services even before you obtain a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and general queries. Our agents will help you pick the ideal package or supply you with details about our servers, in order to check if the system requirements for your web sites are met. When you are an active client, you also have the option to contact us via electronic mail or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We warrant that every time you employ any of these 2 ways of communication, you will get a reply within less than an hour and that’s 24/7, which includes weekends and public holidays. If you've employed the web hosting services of other companies, even large ones, you can compare the reply time as it ordinarily takes an entire day for them to address a ticket.

24/7 Customer Support in VPS Servers

With our Linux VPS servers, you won't need to wait for more than 1 hour in order to get assistance for any type of problem that you could encounter with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the support tickets that you open from your billing Control Panel or email messages which you send to our tech support crew. We also have local telephone numbers in a number of countries globally and a live chat service where we will assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so no matter what your question or issue is, there'll always be someone to assist you right away. When you need assistance with third-party software, that you cannot install or which gives you problems, you can take full advantage of the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we provide come with 24/7 support via different methods of communication and with a one-hour max response time warranty. If you want to learn more about the packages or you have various billing or general questions, you will be able to call one of the local numbers that we have internationally or you could use our live chat service and talk to a live representative. For solely technical problems that need the help of a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an e-mail, because these channels are more appropriate to keep track of a certain issue. The response time for them rarely surpasses 30 minutes, therefore you can forget all about waiting for a full day so as to receive help. The support service is available for all of the server-related matters, as well as the pre-installed software. When you need help with third-party apps, you may consider acquiring the Managed Services upgrade that we supply for all packages.