In case you've ever had a shared website hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for some things it's better to talk to a live person on the telephone than to exchange support tickets or emails. In order to find out more about a service before you decide to buy it or when something small has to be made, for instance, it will be easier and a lot faster to get it done real-time. If you're given the option to speak with representatives by phone, it is also very likely that you're working with a real hosting supplier, not just a reseller. The level of support that you can get on the telephone differs between different suppliers - from common issues to professional tech support. Usually most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are handled via email and tickets.

Phone Support in Shared Website Hosting

If you decide to take advantage of one of our Linux shared website hosting, you'll be able to connect with our support crew via phone for 14 hrs per day. We can assist you in choosing the best plan for your websites because we believe that it's better to discuss this kind of issues with a live person. If you already have an account, we will assist you with your sales/billing questions and / or general matters, even with some tech matters that don't involve a long time or escalation to an administrator because it will be more convenient to open a support ticket for time-consuming troubles so as to have the communication in a single place. We now have phone numbers in the US, Great Britain and Australia, so you'll be able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we supply feature real-time phone support for 14 hours a day. In case you are unsure which plan is appropriate for your sites, you'd like to learn more about a plan's specs or you'd like to have any other type of information about our services, you will be able to call any of the local numbers which we have in the United States of America, the UK and Australia and our support representatives will assist you. In case you already own an account, you are able to get in touch with us about sales and general matters, although we are usually able to help with a number of tech issues as well. For strictly tech problems you'll need to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in one place, which is the best option when your problem requires more time to be taken care of or it has to be escalated to our sysadmins.