Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you like with only several clicks, without ever logging out of your web hosting account. The ticketing system includes a quick-search field, so you can track down virtually any trouble ticket that you have already posted, if needed. Moreover, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to solve a specific issue even before you post a ticket. The response time is no more than sixty minutes, which implies that you can receive quick assistance at any specific moment and in case our tech support team recommends that you do something inside your hosting account, you can do it immediately without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more convenient to manage everything in one single location, which is the reason why we have integrated a ticketing system into the custom Hepsia Control Panel, which comes with each semi-dedicated server account. This will permit you to manage the communication with our customer support team together with your server, which suggests that you will not have to memorize additional log-on credentials for a separate admin interface. You’ll be able to send a new ticket or to track down the status of an old one with less than a couple of clicks whilst you are browsing the content hosted in your account. Additionally, you can look through older tickets using a smart search function or take a look at relevant FAQ articles, which include solutions to commonly confronted obstacles. The integrated trouble ticket system is monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to help you out.