There are different ways to contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a ticketing system. This is the easiest channel of correspondence for a variety of reasons. In case no client support staff representative is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always hit home. Moreover, you can copy/paste extensive bits of information without worrying about typos, and in case a certain problem needs more time to be sorted out or a number of responses must be exchanged, all the information will be in one and the same place, so either party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, which implies that if you have to supply information or to follow guidelines, you will have to use at least 2 separate interfaces and this number may grow if you desire to manage a couple of domain names. Plus, a lot of hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our Linux shared website hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you like with only several clicks, without ever logging out of your web hosting account. The ticketing system includes a quick-search field, so you can track down virtually any trouble ticket that you have already posted, if needed. Moreover, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to solve a specific issue even before you post a ticket. The response time is no more than sixty minutes, which implies that you can receive quick assistance at any specific moment and in case our tech support team recommends that you do something inside your hosting account, you can do it immediately without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything in one single location, which is the reason why we have integrated a ticketing system into the custom Hepsia Control Panel, which comes with each semi-dedicated server account. This will permit you to manage the communication with our customer support team together with your server, which suggests that you will not have to memorize additional log-on credentials for a separate admin interface. You’ll be able to send a new ticket or to track down the status of an old one with less than a couple of clicks whilst you are browsing the content hosted in your account. Additionally, you can look through older tickets using a smart search function or take a look at relevant FAQ articles, which include solutions to commonly confronted obstacles. The integrated trouble ticket system is monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to help you out.